Bonus Terms And Conditions
- Core Promotional Rules
- Who Can Take Part?
- How to Activate an Offer
- Understanding Playthrough
- How Games Count
- Bet Limits During Playthrough
- When Bonuses Expire
- Accessing Bonus Winnings
- Ending a Promotion Early
- Prohibited and Irregular Play
- Accounts and Shared Access
- Free Spin Conditions
- Deposit Method Exclusions
- Updates to Promotional Offers
These Bonus Terms and Conditions apply to all promotional offers made available by Reels Grande Casino. They operate alongside the casino's general site terms, and each individual promotion may include additional conditions that form part of the offer.
By claiming or using a promotion, you confirm that you have read and accepted the applicable rules. Reels Grande Casino promotions are intended for eligible customers aged 18 or over in Australia, subject to the availability and restrictions stated for each offer.
Core Promotional Rules
Bonuses, promotional credits, free spins and other incentives are provided at the casino's discretion. An offer may be available only during a stated campaign period, to selected customers, or for particular games, payment methods or account types.
Only one promotional benefit may apply where an offer states that it cannot be combined with another promotion. The specific terms displayed with the relevant campaign take priority where they address a matter in greater detail than these general rules.
Promotional balances are not cash deposits and may be subject to playthrough, withdrawal, expiry and other restrictions. Reels Grande Casino may check account information before awarding or releasing promotional value.
Who Can Take Part?
Promotions are available only to customers who meet the eligibility requirements shown in the individual offer. These requirements may relate to age, geographic availability, account status, registration date, previous promotional use or other qualifying criteria.
An account must be registered accurately and remain in good standing. Customers may be excluded if an account is suspended, restricted, self-excluded, closed, under review or otherwise not eligible under the relevant campaign.
Unless an offer expressly states otherwise, promotions are intended for personal recreational use. Reels Grande Casino may decline an award where participation does not meet the stated conditions or appears inconsistent with the purpose of the promotion.
How to Activate an Offer
Some promotions require an opt-in action, such as selecting a bonus, entering a code or accepting an offer through the account interface. Others may be applied automatically when the qualifying action is completed.
Customers are responsible for checking the activation instructions before making a deposit or placing wagers. If a qualifying step is missed, the promotion may not be added retrospectively. A bonus can also be subject to a minimum deposit or other condition stated in the individual offer.
Where a promotion requires a qualifying deposit, that deposit must be successfully processed and remain valid. Reversed, cancelled, charged-back or otherwise invalid transactions may not count.
Understanding Playthrough
Where playthrough applies, the customer must wager the relevant bonus value, qualifying deposit, winnings or another stated amount before the associated funds can be converted into withdrawable cash. The individual promotion will identify the amount used to calculate the requirement and the applicable multiplier or target.
Each qualifying wager contributes to the outstanding playthrough balance according to the contribution rules for the game selected. As wagers are settled, the remaining requirement reduces until it is completed or the promotion expires.
Only eligible wagers made after the bonus has been correctly activated may count. Cancelled bets, void transactions and wagers placed after the relevant requirement has been completed may be treated according to the offer terms rather than counted again.
How Games Count
Different game categories may contribute differently towards a promotional wagering requirement. The individual offer will state which games qualify and how their contribution is calculated. General categories may include:
- Online slots and similar reel-based games
- Table games, including roulette, blackjack and baccarat
- Video poker and other casino card games
- Live dealer games
- Jackpot, specialty or instant-win games
Some games may contribute partially, while others may be excluded completely. A game that is available on the website is not automatically eligible for every promotion. Customers should review the campaign details before wagering with promotional funds.
Bet Limits During Playthrough
An individual promotion may set a maximum permitted stake while its wagering requirement is incomplete. This cap exists to protect the promotional nature of the offer, prevent unusually rapid completion of playthrough and support fair access to promotional benefits.
The applicable limit is the value stated in the individual promotion and may apply to a single wager, a combined stake, a feature purchase or another form of gameplay. If a customer exceeds the stated cap, Reels Grande Casino may void the bonus and associated winnings or apply the consequences described in the offer terms.
Customers should check the stake limit before every wager, particularly when changing games or using an in-game feature that may increase the total amount committed.
When Bonuses Expire
Promotions may be available only for the period stated in the relevant offer. The expiry point may apply to activation, use of the bonus, completion of playthrough or withdrawal of resulting funds.
Any applicable expiry period will be shown in the individual promotion. Once the stated deadline passes, unused promotional funds and any associated winnings may be removed unless the offer expressly provides a different outcome.
Reels Grande Casino is not required to restore an expired promotion where the customer did not complete the necessary steps within the stated timeframe.
Accessing Bonus Winnings
Promotional funds and winnings generated from them are generally restricted until the applicable conditions have been satisfied. A withdrawal request may be declined, cancelled or placed on hold while playthrough, identity, payment or account checks remain incomplete.
After the relevant conditions are met, the amount available for withdrawal will be determined by the individual promotion and the general site terms. Some offers may restrict the amount that can be converted or withdrawn, and any such limit will be stated in the offer.
Deposits must not be made solely to obtain a promotional withdrawal where the customer does not intend to participate genuinely in the qualifying activity. Reels Grande Casino may review unusual transactions before processing a withdrawal.
Ending a Promotion Early
A customer may request cancellation of an active bonus where the account interface or promotion permits this. Cancelling a bonus may remove the promotional balance and any winnings linked to it, including amounts that have not yet been withdrawn.
Customers should consider the consequences before selecting a cancellation option. Once a bonus has been cancelled, it may not be restored, and any qualifying deposit may remain subject to the original payment and account rules.
Reels Grande Casino may also cancel a promotion where its conditions are not met, the offer is used improperly or the account becomes ineligible.
Prohibited and Irregular Play
Promotions must be used honestly and in line with the purpose of the relevant campaign. The following practices may result in cancellation of a bonus, removal of associated winnings, account restrictions or other action permitted by the site terms:
- Using strategies designed primarily to complete playthrough without genuine game participation
- Placing opposite or coordinated wagers to minimise meaningful exposure to game results
- Abusing game errors, software faults, payment reversals or technical weaknesses
- Using automated tools, scripts, bots or unauthorised software
- Manipulating game outcomes, bonus features or account processes
- Deliberately changing betting patterns to exploit a promotional rule
- Using a promotion in connection with fraudulent, deceptive or unlawful activity
Where play is reviewed, Reels Grande Casino may consider the overall account activity rather than a single wager in isolation.
Accounts and Shared Access
Promotions are normally limited to one account per customer, household, address, device, payment instrument or other connected profile where the offer states such a restriction. Opening or using additional accounts to obtain the same promotion is not permitted.
Customers should not allow another person to access their account or use their details to claim an offer. Shared devices and networks may be reviewed where accounts appear connected, although a connection does not by itself establish wrongdoing.
Where multiple accounts are linked or appear to be used to circumvent promotional limits, Reels Grande Casino may refuse the offer, cancel related benefits and review the accounts under the general site terms.
Free Spin Conditions
Free spins may be restricted to a named slot or another game specified in the individual offer. They may need to be activated and used within the stated timeframe, and unused spins may expire when that period ends.
Winnings generated by free spins are usually credited as bonus funds or promotional winnings rather than immediately withdrawable cash. They may be subject to a wagering requirement, a conversion limit, a maximum win cap or other conditions stated in the offer.
The value of a free spin, the number of spins and the treatment of any resulting winnings will be set out in the relevant promotion. Reels Grande Casino may not replace spins that were lost through inactivity, technical interruption or use outside the specified game.
Deposit Method Exclusions
Certain deposit methods may be excluded from promotions. A qualifying deposit may need to be made using one of the methods specifically listed in the individual offer, and deposits made through an excluded method may not trigger the bonus.
Payment processing fees, reversals, rejected deposits and transactions that do not meet the campaign requirements may also be excluded. Customers should confirm the permitted method before depositing for promotional purposes.
Only payment instruments authorised for use on the customer's own account should be used. Reels Grande Casino may request verification where the payment method, account holder or transaction history requires review.
Updates to Promotional Offers
Reels Grande Casino may amend, suspend or withdraw a promotion where necessary, including when an offer has been published in error, becomes unavailable or is affected by technical or operational circumstances. Changes will not remove rights that have already been validly established unless the individual offer or applicable site terms allow otherwise.
Customers should read the current promotion details before opting in, depositing or wagering. If there is a question about an offer, please use the contact page or write to [email protected] before taking part.
By continuing to use a promotion after updated terms are made available, the customer accepts the revised conditions to the extent permitted by the applicable offer and general site terms.
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